911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6a...

On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Pat...

911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he gradua...

Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when...

Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. Th...

Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fire...

911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour s...

It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelon...

911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together th...

Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal c...

The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when...

The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a cal...

It's the best time of the year for the dispatchers; dispatcher appreciation week officially begins,...

Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and p...

Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness...

The team comes together to support Donna Majoros when she’s faced with a call that brings a past tra...

Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911...

Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he mus...

It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters...

Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested...

Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police...

Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on h...

The shift is showered with food and fun during Appreciation Week, but the calls keep coming, includi...

As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller...

Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job...

A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her b...

Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of...

Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a neve...

The team honors their partners and is reminded of the danger police face daily; Savannah Brown, the...

When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the...

Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When...

Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, bu...

The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team...

With only 24 hours to go before Memorial Day finally ends, Charline and the team's determination is...

The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unrespons...

On Matt's first day as supervisor, he must navigate his new duties while leading the team that train...

With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the...

It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of ex...